Return Policy

Refunds Permitted

We accept returns. You can return items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. To follow-up on the status of your return, please contact us at 1-800-807-8834 or dan@platemaker.ca.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 1-800-807-8834 or dan@platemaker.ca with details of the product and the defect.

You can send the item you consider defective to:
Plate Maker
420 Main St E, Ste 401
Milton, ON L9T 5G3

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to:
Plate Maker
420 Main St E, Ste 401
Milton, ON L9T 5G3

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the item during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.